Registration and Cancellation Policy

We realize that from time-to-time students may be late for class. However, to ensure the overall quality of the class delivery for all students, please note the following:

• If a student arrives or launches their Online Live Class more than 15-minutes late and there are students with a standby status, the seat will be reassigned to the standby student.
• If a student arrives or launches their Online Live Class more than 30-minutes late we will reschedule the student in a class that fits their schedule. The full-cost of the class will be forfeited at this point. In the event this happens, we do offer free-retakes for most of our classes. Talk to your account executive to see which classes are excluded. Additional fees may be assessed for labs.

When canceling or rescheduling classes on our public schedule, notify New Horizons as soon as possible at 913-660-9999 or via email: sales.kansascity@newhorizons.com.

Notification of cancellation or rescheduling must be provided to New Horizons within 10-business days prior to class. When cancelled or rescheduled in 10 business days or less, 100% of the class price is due. If a pre-paid training account is utilized the price of the class is deducted from the account.

When canceling or rescheduling private events or room rentals, notify New Horizons as soon as possible at 913-660-9999 or via email: sales.kansascity@newhorizons.com.

Notification of cancellation or rescheduling must be provided to New Horizons 15-business days prior to class. When cancelled or rescheduled in 15 business days or less, 100% of the class price is due. If a pre-paid training account is utilized the price of the class is deducted from the account.

When canceling or rescheduling classes on our public schedule, notify New Horizons as soon as possible at 913-660-9999 or via email: sales.kansascity@newhorizons.com.

Notification of cancellation or rescheduling must be provided to New Horizons 15-business days prior to class. When cancelled or rescheduled in 15 business days or less, a fee equivalent to 50% of the published course price will be incurred. The new reschedule date must be provided within 12-months of the original scheduled invoice date.

Due to the specialty nature of this class only one-reschedule will be accommodated, regardless of the number of days. After this the entire class price is forfeited. If a pre-paid training account is utilized the price of the class is deducted from the account.

When canceling or rescheduling classes paid for with Microsoft Software Assurance Training Vouchers notify New Horizons as soon as possible at 913-660-9999 or via email: sales.kansascity@newhorizons.com.

Notification of cancellation or rescheduling must be provided to New Horizons 10-business days prior to class. The full retail cost of the class is required to be paid if the course wasn’t cancelled or rescheduled in less than 10 business days prior to the course date, or the student does attend class. If a pre-paid training account is available to be utilized, the price of the class is deducted from the account.

We do offer free-retakes for most of our classes. Talk to your account executive to see which classes are excluded. Additional fees may be assessed for labs.

Online Anytime (OLA) keys are activated upon receipt of payment, and are valid for one (1) year. Once a key has been activated, it cannot be cancelled. Keys are valid only for the individual on the invoice, and are non-transferrable. Enrollment begins on date of invoice and ends twelve (12) months from invoice date.

At times students do not show up for classes. The company will be charged in-full for the class when this result occurs. If a pre-paid training account is available to be utilized, the price of the class is deducted from the account.

In the event of a no-show please work with your account executive to determine if rescheduling is an option.

All sales are final. If you received a discount during a promotion and a portion of the agreement is cancelled, then the remainder of the agreement will default to retail prices and billed accordingly.

• Failure to pay will result in cancellation of any current and future company enrollments and the case will be sent to collections.
• “Learning Credit Pools” are valid for 12 months from invoice date, and are non-transferable.
• Clubs are limited to the individual on the invoice, start on the date of invoice and are non-transferable.
• Premium classes will pull from “Learning Credits Pools” for enrollment.
• The client understands that signed order agreements shall be an agreement between New Horizons and their company, and as a qualified signature for said company, is responsible for the tuition and shall make all personnel/employees aware that refunds will be made to the company.
• All reasonable discounts per New Horizons are void if portions of the above training are cancelled. New Horizons guarantees only those services set forth in the agreement.
• Client agrees not to hire any New Horizons employee for (1) year after the completion of the training ordered an Order Agreement.